“I emailed them back, and I was like, ‘I know technical issues happened, but you guys should honour your contest, and they didn’t even email me back or anything,” Hendry, 31, told CTV News Toronto. Michael Hendry of Whitby, Ont., said he was quick to try and contact Tim Hortons after Monday’s mishap. To express its regret for the disappointment caused by this glitch, Tim Hortons said it has been in contact with and offered a $50 gift card to every customer affected – but some players have rejected the olive branch and are considering legal action instead.
The coffee chain did not confirm how many people were affected or whether it had been notified of any formal legal action against the company. “We are very sorry that a technical glitch spoiled the first few hours of the contest for some of our loyal guests and caused some disappointment,” a spokesperson for Tim Hortons told CTV News Toronto in a statement. However, soon after, they were told it was a “technical error,” as the draw is meant to be a prize awarded to only one individual daily.
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Download our app to get local alerts on your device.“I expect the $10,000 and will be hearing from a lawyer,” Jeremy McDougall, of Tillsonburg, Ont., told CTV News Toronto Thursday. Some Ontario residents who were misled by a glitch in Tim Hortons' Roll Up To Win Contest, and mistakenly told they had won $10,000, are now exploring their legal options against the Canadian coffee chain.
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